How can we help you today?
Pick the topic that fits your question, or jump straight to the FAQ. The academy team is also one email away.
Common topics
What do you need help with?
Account & sign-in
Update your name or National ID, change your password, or recover access if you can’t sign in.
Open my profileEnrolment & payment
Picking a session, paying via SADAD or card, and the “waiting for payment” status all live here.
View my paymentsCourses & learning
Joining a live class, launching a self-paced course, progress tracking, and the difference between course types.
Go to my coursesCertificates
Where to find issued certificates, how to verify them, and when they’re awarded.
See my certificatesRefunds
When refunds are available, how to request one, and how long they take to process.
Refund policyFrequently asked questions
Quick answers first
Most account, payment, and certificate questions are already answered there. Worth a 30-second scan.
Open the FAQStill can’t find what you need?
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