↩️ Refund policy

Terms, conditions & policies

The policies for attending SBA Academy programs — refunds, transfers, cancellation, processing, attendance, and re-exams.

Refund policy

The trainee may request a full refund of the program fees up to 5 business days before the program starts, with a 10% deduction of the program value in favor of the Academy.
If fewer than 5 business days remain before the program starts, the trainee is not entitled to a refund of the program fees.

If the trainee has paid for a program and then wishes to enroll in another, they may request to substitute/transfer from one program to another at least 4 days before it starts, subject to seat availability in the destination program.
If there is a price difference — higher or lower — between the two programs (the one transferred from and the one transferred to):
If the destination program costs more than the original, the trainee pays the price difference between the two programs.
If the destination program costs less than the original, the difference is kept as credit for the trainee to use in other programs.

If the trainee requests to cancel their enrollment at least 4 business days before the program starts, they may keep the amount as credit and use it to enroll in other programs.
If the program is cancelled by the Academy, the trainee is entitled to a full refund of the program fees, or to keep the fees as credit.
If the fees are kept as credit in the trainee’s account — for any reason — the trainee is not entitled to request a refund of it.

For in-person programs, the trainee must attend at least 50% of the training hours allocated to the program they are enrolled in.
For virtual (online) programs, the trainee must attend at least 75% of the allocated training hours.
If the trainee does not complete the program, or attends less than the required rate, they are not entitled to sit the exam or to claim an attendance certificate.

If the trainee does not achieve the passing score (60%), they are considered not to have passed the training program.
If the trainee does not pass the course or program exam, they may retake it once, free of charge.
If the trainee does not wish to retake the exam, they may receive an attendance certificate only — not a pass certificate.
If the trainee fails the retake, they may apply to the Academy to sit the exam again after paying a re-exam fee of 15% of the program value.
If the trainee fails the exam on the third attempt, they receive an attendance certificate only — not a pass certificate.